We ship items within two business days of received payment. Items can be shipped within 24 hours if payment is received right away. We do offer combined shipping. If using Paypal, please make sure your address is correct, we will ship to the address supplied with your Paypal Payment. If you have an alternate address, please add it to your Paypal account before making you payment.
We accept PayPal and major credit cards. You may use a credit card or an eCheck through PayPal. You may also use Paypal as a guest if you do not have an account.
We understand that buying Foundation online and matching it perfectly to your skin is a challenge. Therefore, we do offer an exchange program for our Mineral Foundations. Simply notify us that you would like to exchange your shade and what shade you would like in return by using the contact us form on this site or email us at CustomerSupport@PureConfidenceMinerals.com, and then mail back the unused portion of Foundation to:
Pure Confidence Minerals, 40 West Littleton Blvd. Suite 210-348, Littleton, CO 80120
As soon as we receive it, we will ship out your new shade.
We offer a 14-day money back guarantee on this product! If you are not completely satisfied with this product, return the unused portion to us within 14 days of purchase and you will be refunded your original price, minus the shipping charges. Refunds are limited to one per customer. If you simply want to exchange one foundation color for another, please contact us and we will work with you.
HOLIDAY RETURN POLICY: If you place an order between November 1st and December 31st, you will have until January 31st to return the item. During the months of November and December we will be under the Holiday Return Policy, not the 14 Day policy. The 14 Day Return Policy will resume on January 1st.
Customers are responsible for customs restrictions, fees, duties, import taxes, etc. in their respective countries. If a shipment is returned to us by the postal service, we will refund your original price minus the shipping charges. We are not responsible for items detained in customs. Please make sure you understand your customs rules pertaining to the items you order. The buyer assumes full responsibility for any items seized by customs.
All of our products are sealed with tamper proof labels and are new. We only use 100% pure organic grade materials and natural ingredients. We are an honest company and value your repeat business.
It is our pleasure to do business with you and hope you are satisfied with our products. If you are happy with your order, we would love a review on the web site as well as Facebook, Twitter or Google+. However, before you post your permanent feedback, if anything about your purchase did not meet your expectations, please give us a chance to make it right by contacting us before you post. If we did meet your expectations, please reward us by reviewing our products. Our future success depends on it, we thank you and appreciate you.
We realize that buyers may perceive a photo differently than what they receive. That is why we list the size of the jar as well as how much powder is inside each jar. Please feel free to ask questions if needed.
We pride ourselves in excellent customer service and strive to answer your questions immediately, however, please give us 24 hours to respond.
We want you to enjoy your products as fast as possible and try to get them out our door quickly. Our goal is to ship your products within 24 hours of receiving cleared payments.
Domestic:We offer FREE shipping on everything in our store. If shipping charges ever do apply you will only pay the exact shipping cost to get it to you, we do not make any money off of postage. We use USPS First Class Mail.